FAQs

This section is dedicated to addressing the most frequently asked questions about Vault, your body cameras and more

• Does my contract include warranty?
• What is the battery life of HALOS body cameras?
• What happens if I lose my camera, can someone access my recordings?
• Who can view my body camera footage?
• Do I need to dock the camera to upload footage?
• Can I edit my footage?
• Can I import external media to Vault?
• Does HALOS provide training?
• Can I access Vault via any browser or mobile?
• How long does body camera footage stay in Vault?
• How do I share footage with external users?
• What should I do if I forgot my Vault password?
• How do I connect my camera to Wi-Fi?
• I'm getting a H.265 playback error?
• My camera is not uploading?
• How do I assign or unassign my camera?
• How do I configure where panic alert emails or SMS notifications are sent?
• How can I view my contract term or hire agreement?
• How do I create or manage teams in Vault?
• How do I know if I have admin rights in HALOS Vault?
• Can I turn on GPS for my camera?
• Deleting users from HALOS Vault
• What is a Basic, Supervisor or SOC (Security Operations Center) User?
• Rebooting your camera
• What are the network requirements for HALOS body cameras?