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      What is a Basic, Supervisor or SOC (Security Operations Center) User?

      Understanding user roles and user types in HALOS Vault

      In HALOS Vault, user roles define what someone can access and do within the system. Each role is designed to fit a specific level of responsibility, from basic access to full operational oversight.

      Basic

      • Can be assigned to a camera

      • Can log in to Vault only if the “Can Login” checkbox is enabled

      • Can view only their own footage

      • Cannot create, edit, or manage other users

      • Suitable for frontline users who just need to access their own recordings

      Supervisor

      • Can create new users 

      • Can assign and unassign cameras

      • Depending on your organisation's set-up, they generally have access to:

        • LiveMap (real-time camera locations)

        • Case files (viewing, creating, editing)

        • Analytics (camera activity)

        • Livestreams

        • Camera configuration settings

        • Shop to purchase accessories 

      • Supervisors only have access to the teams they are assigned to

      • Ideal for operational leads, team managers, or site administrators

      SOC (Security Operations Center)

      • Designed for control room or live monitoring setups

      • Can access:

        • Livestreams

        • Two-Way Comms (if enabled for your setup)

      • Cannot manage users, settings, or footage

      Choosing the right role ensures the right level of access and security across your organization. If you’re unsure which role someone needs, feel free to contact support for guidance.

      Org Admin

      Org Admins have access to everything by default. They are not assigned to a team but have visibility of all teams. They can see and do everything a supervisor can across every team.

      Additionally, Org Admins can see the Organizations tab and manage suborgs and teams.

      Org Admins must be created by HALOS

      IT Admin

      IT Admins are like Org Admins but for large organizations that need to restrict access to footage and case files. IT Admins can do all of the administration tasks of Supervisors and Org Admins, but do not have access to the following sections of Vault

      • Videos
      • Assets
      • Case Files
      • Livestreams

      IT Admins must be created by HALOS