We strongly recommend Google Chrome for the best experience, but HALOS Vault is accessible on any Chromium-based web browser. Mobile access is also supported through a web browser.
Some examples of Chromium-based browsers are
- Google Chrome
- Microsoft Edge
Safari and Mozilla Firefox are not supported by HALOS Vault (they are not Chromium-based)
I'm still having issues even in Google Chrome
We use H265 encoding by default on our cameras as it compresses footage better than H264 (twice as small, so you can store twice as much footage on the camera and it uploads twice as fast). However, not all phones and computers support it. Please make sure the device you are using is one of the following:
- a Mac with an Apple chip (e.g. M1, M2, M3)
- a Mac with a 6th generation Intel processor or newer (check the first digit after i3/i5/i7)
- a Windows machine with a 6th generation Intel processor or newer
- an Android phone with a Snapdragon 820 processor or newer (e.g. Google Pixel or Samsung Galaxy S7 or newer)
- an iPhone 7 or newer