Remotely starting a livestream or recording via Vault

Note

Remote actions are only available on Horizon cameras running the minimum required camera script version 0.20.1 or higher. To ensure your camera is up to date, please reboot the device and confirm it has a strong and stable network connection so it can receive the latest updates
This feature is currently not available on Nano cameras
An active internet connection is required for the camera to accept and respond to remote action requests
Users must have the correct permissions to access the Remote Camera Controls section in Vault
If you are interested in enabling this feature, please reach out to our support team.

Remote camera controls allow authorised users to start and stop a livestream or recording directly from Vault

To remotely start or stop a livestream or recording:

Ensure the device is turned on and has a strong network connection. Please note, if the camera is using cellular / mobile data, using remote actions may increase battery consumption
Log in to your account via the Vault login page:
- UK Login: app.halovault.cam
- US Login: app.halovault.us
Navigate to the Cameras section from the sidebar menu
From the camera list view, select the device you want to control. This will open the Camera Details page. On the right side of the page, you will see the Remote Camera Control section. If you do not see this section, you likely do not have permission and may need to request this from your admin or our support team
Click the Start Livestreaming or Start Recording button. This will send the request to the camera and may take a few seconds
If the connection is successful, the selected action should start on the device and you will be able to see a Livestream started or Recording started confirmation message appear in Vault
This remote connection remains active while you are on this page and will automatically close after 5 minutes of inactivity
To stop livestreaming or recording, click the button again. A confirmation message will appear once the action has been completed.
All remote actions are logged in the Remote Control Activity tab under the History section of the Camera Details page. Activity history shows up to the last 30 days. Audit entries do not update in real time - refresh the page to view the latest status. If you do not see this section, you likely do not have the required permission.

Remote Control Activity Fields Explained

Field	Description
Date	The date and time when the remote action was initiated from Vault
Activity	The type of remote action performed (e.g., Remote Start Livestream, Remote Stop Record)
Initiated by	The name or email address of the user who triggered the remote action in Vault
Status	The outcome of the remote action request. Possible values include: Success: The camera received and successfully executed the request Received: The camera received the request but was already in the requested state (e.g. remotely starting a livestream when the camera is already livestreaming) Sent: The request was sent to the camera, but it didn't respond Failed: There was an error in sending the request to the camera

💡Troubleshooting Tips

If you are having issues with remote actions, ensure your device in turned on and has a strong internet connection. Reboot the camera and confirm it is on script version 0.20.1 or higher. You can view this in the Camera Details page, under the Details section in the System tab
If you can't view the Remote Camera Control or Activity section in Vault, you likely do not have permission and may need to reach out to your admin or contact our support team
If the Remote Camera Control section displays "Camera unavailable for remote actions" with the Start Livestreaming and Start Recording button greyed out, the feature likely needs to be enabled on your camera. Please reach out to our support team

Remotely starting a livestream or recording via Vault

Guide on how to remotely control livestreaming and recording on your camera