FAQs
This section is dedicated to addressing the most frequently asked questions about Vault, your body cameras and more
- Does my contract include warranty?
- What is the battery life of HALOS body cameras?
- What happens if I lose my camera, can someone access my recordings?
- Who can view my body camera footage?
- Do I need to dock the camera to upload footage?
- Can I edit my footage?
- Can I import external media to Vault?
- Does HALOS provide training?
- Can I access Vault via any browser or mobile?
- How long does body camera footage stay in Vault?
- How do I share footage with external users?
- What should I do if I forgot my Vault password?
- How do I connect my camera to Wi-Fi?
- I'm getting a H.265 playback error?
- My camera is not uploading?
- How do I assign or unassign my camera?
- How do I configure where panic alert emails or SMS notifications are sent?
- How can I view my contract term or hire agreement?
- How do I create or manage teams in Vault?
- How do I know if I have admin rights in HALOS Vault?
- Can I turn on GPS for my camera?
- Deleting users from HALOS Vault
- What is a Basic, Supervisor or SOC (Security Operations Center) User?
- Rebooting your camera
- What are the WiFi network requirements for HALOS body cameras?